Export or delete your ShoUp account
This page explains how to request account deletion.
In the app
- Sign in to the account you want to delete.
- Open Settings, then Account status, then Your data and account.
- Choose Export my data to request a JSON copy, or choose Delete my account and complete both confirmation steps.
- For security, you may need to sign in again before deletion can proceed.
Balances and pending payouts
You can request deletion in the app even if balances remain. The current all-country payout minimum is 10,000 diamonds (100 USD). Unused coins and unpaid diamonds below the applicable minimum are lost after a warning and typed DELETE confirmation. At or above it, choose "Withdraw first" or "Delete and give up earnings." If a payout is active, deletion waits for its final status for up to seven days. If it is still unresolved at the deadline, payout and audit records are anonymized for later reconciliation; the payout is not locally marked paid or failed, and encrypted beneficiary details are removed. New wallet activity is paused while deletion is queued.
What deletion does
After the server verifies the request and any active payout is resolved, account access and ordinary account data, content, messages, and owned media are removed. Some financial, safety, and dispute records may be retained or de-identified for accounting, security, disputes, and legal requirements. Data in backups may remain until those backups expire.
Request deletion on the web
Sign in with a one-time code sent to the account email. The page shows the current balance before asking for an explicit confirmation. The code and session remain in this browser tab only.
Authenticated deletion request
Some deletion steps may require retry or support if a service is temporarily unavailable. For questions, contact l33873818@gmail.com.